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Showing posts from July 8, 2018

5 Brilliant Customer Service Hacks To Increase Your Bottom Line by April D. Byrd

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Scripture says if you want friends, show yourself friendly, imagine how well this concept also works to gain customers and clients if you’re a Business Owner or Entrepreneur. Recently a friend asked me if I knew of a good nail salon in town and I was able to recommend one to her gladly. Why? Because the customer service at this particular salon stood out from several other salons in the area, on top of a noticeably good job with the actual service. If you’re familiar with nail salons and how they operate, you know that most of the staff are of Asian backgrounds. As a customer, at times it can be uncomfortable when the employees are conversing in their native language, which is confusing if we don’t know it. “Are they talking about me, judging how bad my nails/feet look, saying something negative, etc?” The conclusion that people may be low-key dissing us if there is a language barrier is not uncommon. The tone of voice and general self-confidence have their part in our